Welcome to ReviewCatalyst and our website at https://reviewcatalyst.net (our "Platform"). These Terms and Conditions (the "Terms") constitute a legal agreement between you and ReviewCatalyst governing the use of our Review Management Software ("Services"). We license use of our Services to you on the basis of these Terms. We do not sell our Services to you, and we remain the owner of our Platform at all times.

1.1. We are Beacon Media Holdings LLC, doing business as ReviewCatalyst, located at 421 W 2nd St, Halstead, KS 67056 ("ReviewCatalyst", "we", "us", or "our").

1.2. To contact us, please email support@reviewcatalyst.net or write to us at the above address.

1.3. These Terms were last updated on January 16, 2026 and are the current and valid version.

1.4. The name ReviewCatalyst as well as related names, marks, emblems and images are trademarks and copyright of Beacon Media Holdings LLC.

2.1. The provisions set out in these Terms govern your access to and your use of our Platform and Services and shall constitute a legally binding agreement between you and us. We may change such terms from time to time and shall notify you accordingly if we do. If you do not agree to such terms, you must not use our Platform and Services.

2.2. Subject to you agreeing to abide by these Terms, we hereby grant to you a revocable, non-exclusive and non-transferable license to use our Platform on these Terms.

2.3. By registering for an Account, which involves providing us with certain mandatory and voluntary information as required for a successful registration and using our Platform, you agree and acknowledge that:

2.4. You are responsible for maintaining the confidentiality of your Account and you are responsible for all activities that occur under your Account. You agree that all actions carried out by any person through your Account shall be deemed to be an act carried out by you, and you shall ensure that all persons who have access to and use your Account are authorized to do so. We are not responsible for any loss, damage or liabilities arising as a result of or in connection with the wrongful, fraudulent or illegal use of your Account.

2.5. We reserve the right to, without any notice, explanation or liability and in our sole discretion, refuse to allow you or suspend your access to our Platform and Services or your Account at any time, or remove or edit content on our Platform and Services or on any of our affiliated websites.

2.6. We reserve the right to change, modify, suspend or discontinue any portion of the Services, our Platform and Services or any other products, services, affiliated websites and/or other software provided by us in connection with any of the foregoing at any time. You agree that access to or operation of any of the foregoing may from time to time be interrupted or encounter technical difficulties.

2.7. The following additional terms also apply to your use of our Platform and form part of these Terms:

3.1. We may make one or more parts of the Services available to you on a free of charge basis until the earlier of:

3.2. The provisions of these Terms will also apply to the trial period. We may notify you of additional terms that apply to the trial of certain services, and any such additional terms are incorporated into these Terms by reference.

4.1. Using our Services may require payment of fees and/or other ad-hoc or ancillary fees before you can access or use them ("Fees"). These Fees will be notified to you through our Platform.

4.2. Any Fees due in relation to your Account must be paid by their due date for payment, as notified to you through our Platform or otherwise. Failure to make timely payment of the Fees may result in the suspension or termination of your access to your Account and/or our Platform or any of the Services.

4.3. Our Fees may be amended from time to time at our discretion. We will provide you reasonably advance written notice of any amendment of recurring Fees. Your continued use of a recurring subscription will constitute acceptance of the amended Fees.

4.4. You shall be responsible for any applicable taxes (including any sales tax) under these Terms.

4.5. All payments shall be made by using the payment methods specified by us from time to time. You acknowledge and agree that you are subject to the applicable user agreement of any third party payment methods. We shall not be liable for any failure, disruption or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.

4.6. We must receive payment in full no later than the day on which such payment is required to be paid in immediately available and freely transferable funds, without any restriction, condition, withholding, deduction, set-off or counterclaim whatsoever.

5.1. Free Trial. If you are using our Services on a free trial basis, you may cancel at any time during the trial period without charge. If you do not cancel before the end of the trial period, you will be automatically enrolled in a paid subscription and your payment method will be charged.

5.2. Monthly Subscriptions. For monthly subscription plans, you may cancel your subscription at any time. Upon cancellation, your access to paid features will continue until the end of your current billing period, after which your subscription will not renew. No refunds or credits will be provided for partial months of service.

5.3. Annual Subscriptions. For annual subscription plans, you may cancel your subscription at any time. Upon cancellation, your access to paid features will continue until the end of your current annual billing period, after which your subscription will not renew. No prorated refunds will be provided for the unused portion of your annual subscription, except where required by applicable law.

5.4. How to Cancel. You may cancel your subscription at any time by:

5.5. Refund Requests. While we generally do not offer refunds, we may, at our sole discretion, consider refund requests made within fourteen (14) days of an initial purchase or renewal if:

5.6. Refund requests may be submitted to support@reviewcatalyst.net. All refund requests will be reviewed on a case-by-case basis, and any decision to grant a refund is at our sole discretion.

5.7. Downgrades. If you downgrade from a higher-tier plan to a lower-tier plan, the downgrade will take effect at the end of your current billing period. No refunds or credits will be provided for the difference in plan pricing.

5.8. Account Termination by Us. If we terminate your Account due to a violation of these Terms, you will not be entitled to any refund of Fees paid.

5.9. Service Discontinuation. In the event that we discontinue the Services entirely, we will provide you with a prorated refund for any prepaid Fees corresponding to the unused portion of your subscription term.

6.1. You irrevocably and unconditionally represent and warrant that any of your content uploaded to our Platform complies with our Privacy Policy, Acceptable Use Policy, the California Consumer Privacy Act ("CCPA"), other applicable U.S. state and federal privacy laws, and any other applicable laws.

6.2. You are fully responsible for your content uploaded to our Platform. We will not be responsible, or liable to any third party, for:

6.3. We will only use the content uploaded by you for the purposes of carrying out the Services, carrying out our obligations in this Agreement and any other purpose expressly set out in this Agreement or otherwise agreed between us. We will not otherwise disclose or distribute the content uploaded by you, save for when required by law, a court of competent jurisdiction or any governmental or regulatory authority.

6.4. We may use the content uploaded by you for the purpose of data analytics or to implement artificial intelligence or machine learning. Any such content shall be anonymized and used only for the purposes of improving the Services and our response to users of the Platform.

6.5. We have the right to disclose your identity to any third party claiming that any content posted or uploaded by you to our Platform constitutes a violation of their rights under applicable law.

6.6. We have the right to delete any content uploaded to our Platform if, in our opinion, it does not comply with the content standards set out in our Acceptable Use Policy.

**6.7. Messaging Compliance and Consent Requirements**

6.7.1. **Your Responsibility for Consent.** You are solely responsible for ensuring that every contact you upload to ReviewCatalyst for messaging purposes (SMS, WhatsApp, Email) has prior express written consent to receive messages from your business. You represent and warrant that all contacts have explicitly agreed to receive communications and have not requested to opt out.

6.7.2. **Valid Consent.** Valid consent means the contact:
- Explicitly agreed to receive messages from you (in writing or electronically)
- Provided their contact information willingly
- Understood what types of messages they would receive
- Has not requested to unsubscribe or opt out

6.7.3. **Manual Contact Uploads.** When you manually add contacts to ReviewCatalyst (outside of using our opt-in form), you certify that you have obtained and maintain records of prior written consent from each contact. ReviewCatalyst does not verify consent for manually added contacts—you are responsible for compliance.

6.7.4. **Applicable Laws.** By uploading contacts and using our messaging features, you agree to comply with:
- The Telephone Consumer Protection Act (TCPA)
- The CAN-SPAM Act
- The General Data Protection Regulation (GDPR)
- The California Consumer Privacy Act (CCPA)
- All other applicable federal, state, and international laws regarding consumer privacy and messaging

6.7.5. **Message Timing Requirements.** You agree to:
- Not send SMS or WhatsApp messages between 8pm-8am in the recipient's local time zone
- Use ReviewCatalyst's built-in campaign scheduling and "do not disturb" time settings to prevent messages from being sent during business off-hours
- Configure appropriate send times for each campaign before activation
- Regularly review and update campaign settings to ensure compliance with recipient time zones

ReviewCatalyst provides tools to automatically manage message timing, including time zone selection and scheduled send windows. You are responsible for configuring these settings appropriately for each campaign.

6.7.6. **Prohibited Activities.** You agree not to:
- Upload purchased or scraped contact lists
- Message contacts without prior consent
- Send messages to contacts who have requested to opt out
- Upload contacts obtained through deceptive means
- Violate any applicable laws regarding contact messaging
- Send SMS or WhatsApp messages outside permitted time windows

6.7.7. **Penalties and Violations.** You understand that:
- TCPA violations can result in fines of $500–$1,500 per non-consented contact
- GDPR violations can result in fines up to €20 million or 4% of annual revenue
- CCPA violations can result in fines of $2,500–$7,500 per violation
- You may face civil lawsuits from contacts who receive unwanted messages
- You are personally liable for all fines, penalties, and legal costs resulting from your violation of this section

6.7.8. **Indemnification.** You agree to indemnify and hold ReviewCatalyst harmless from any claims, fines, penalties, or legal costs arising from your failure to obtain consent, your violation of applicable messaging laws, your misuse of ReviewCatalyst's messaging features, or your failure to properly configure campaign timing settings.

6.7.9. **Account Suspension.** ReviewCatalyst reserves the right to immediately suspend or terminate your account if we discover or receive credible reports that you are messaging non-consented contacts, violating applicable laws, or sending messages outside permitted time windows. Suspension may occur without notice or explanation at our sole discretion.

6.7.10. **Our Opt-In Form.** ReviewCatalyst provides a built-in opt-in form feature that automatically collects and documents consent. We recommend using this feature to safely collect and verify contact consent. Using our opt-in form does not limit your responsibility to ensure compliance with applicable laws.

6.7.11. **Campaign Setup Responsibility.** While ReviewCatalyst provides scheduling tools and time zone settings to help you comply with timing requirements, you remain solely responsible for:
- Selecting the correct time zones for each campaign
- Configuring appropriate send windows and times
- Testing campaigns before full deployment
- Monitoring campaign activity to ensure messages are sent at appropriate times

7. Acceptable Use Policy

7.1. You may use our Platform only for lawful purposes. You may not use our Platform:

7.2. You also agree:

7.3. Except as expressly set out in this Agreement or as permitted by any applicable law, you undertake:

7.4. We operate a safe space for people to engage, learn, share, and network. We operate a zero-tolerance policy with regards to the abuse of our service users or staff. Personal or targeted insults, threats, obscene and aggressive comments directed at other service users or at staff will not be tolerated. Users who persist in engaging in this way may be excluded from our services. Please report any abusive posts or incidences of cyber-bullying to support@reviewcatalyst.net.

8.1. You acknowledge that all intellectual property rights in our Platform anywhere in the world belong to us, that rights in our Platform are licensed (not sold) to you, and that you have no rights in, or to, our Platform other than the right to use them in accordance with these Terms.

8.2. Any intellectual property rights in content uploaded by you to our Platform shall continue to belong to you or their respective owners. You agree that you grant us a royalty-free and non-exclusive license to use, reproduce, publish and display such intellectual property rights for the purposes of performing the Services, promotional purposes, internal administrative purposes and any other purposes set out in these Terms, including for the purpose of improving the Services and our responses to users of the Platform.

8.3. You acknowledge that you have no right to have access to our Platform in source code form.

8.4. Save for internal distribution amongst your employees and persons authorized by you for your internal business purposes and any other purposes contemplated under these Terms or the Platform, you must not modify the paper or digital copies of any materials you have printed off or downloaded from our Platform in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

8.5. You must not use any part of the content on our Platform for commercial purposes not specified on our Platform without obtaining a license to do so from us or our licensors.

8.6. If you print off, copy or download any content on our Platform in breach of this Agreement, your right to use our Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

9.1. While we make all efforts to maintain the accuracy of the information on our Platform, we provide the Services, Platform and all related content on an "as is" and "as available" basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of any of the foregoing, unless otherwise specified in writing.

9.2. To the full extent permissible by law, we disclaim all warranties, express or implied, relating to our Platform or any Services, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Services, our Platform, the related content, or electronic communications sent by us are free of viruses or other harmful components.

9.3. You agree that your use of the Platform is at your sole risk. You will not hold ReviewCatalyst or its third-party service providers, licensors or suppliers, as applicable, responsible for any loss or damage that results from your access to or use of the Platform, including without limitation any loss or damage to any of your computers or data.

10.1. Users are responsible for ensuring that the technical requirements for access to and use of the respective services are met.

10.2. This applies in particular to the hardware and operating system software used, the connection to the Internet, the firewall settings (if any) and the current browser software.

10.3. The User shall carry out necessary and reasonable adjustment measures and shall bear the costs for the Internet connection in order to be able to access the services.

10.4. ReviewCatalyst does not guarantee that the services offered can actually be used with the User's device.

11.1. Certain features, aspects, products and services offered through the Platform are provided, in whole or in part, by third parties ("third-party services" as provided by "third-party service providers"). Use of third-party services may be subject to additional terms and conditions. If you do not understand or do not agree to be bound by those additional terms and conditions, you may not use the related third-party services.

11.2. In the event of any inconsistency between the terms and conditions relating to third-party services and the terms and conditions of these Terms, those additional terms and conditions will control with respect to such third-party services. Third-party service providers may collect and use certain information about you, as specified in the third-party service providers' privacy policies. Prior to providing information to any third-party service provider, you should review their privacy policy. If you do not understand or do not agree to the terms of a third-party service provider's privacy policy or terms of use, you should not use the related third-party services. ReviewCatalyst will not, under any circumstances, be responsible or liable for any of your information collected or used by third-party service providers.

11.3. The Platform makes available third-party services. ReviewCatalyst is not responsible for the accuracy of such content, including, but not limited to, the description of services or pricing.

11.4. ReviewCatalyst is not responsible for the accuracy of information provided within third-party services.

12.1. We are not liable for the completeness, accuracy or correctness of any information uploaded on our Platform and any related content. You expressly agree that your use of the Services and our Platform is at your sole risk.

12.2. You agree not to use the Services, our Platform and the related content for any resale purposes, and we have no liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms (including but not limited to the use of, or inability to use, the Services, our Platform or any other website or software) for:

12.3. Nothing in these Terms shall limit or exclude our liability for:

12.4. These Terms set out the full extent of our obligations and liabilities in respect of the supply of the Services and our Platform. Except as expressly stated in these Terms, there are no conditions, warranties, representations or other terms, express or implied, that are binding on us. Any condition, warranty, representation or other term concerning the supply of the Services and our Platform which might otherwise be implied into, or incorporated in, these Terms whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.

You agree to indemnify and hold us, our related corporations and our respective directors, officers, employees, agents and representatives, independent contractors, licensees, successors and assigns harmless from and against all claims, losses, expenses, damages and costs (including but not limited to direct, incidental, consequential, exemplary and indirect damages), and reasonable legal fees, resulting from or arising out of your act, default or omission, whether in your use of our Platform, Services, and/or any websites or software in relation thereto or otherwise, and whether in respect of your breach of these Terms or any laws or regulations or otherwise.

14.1. Informal Resolution. Before initiating any formal dispute resolution proceeding, you agree to first contact us at support@reviewcatalyst.net to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services ("Dispute") informally. We will attempt to resolve the Dispute by contacting you via email. If a Dispute is not resolved within sixty (60) days of submission, either party may proceed to binding arbitration as set forth below.

14.2. Binding Arbitration. If we cannot resolve a Dispute informally, any Dispute shall be resolved exclusively through binding arbitration conducted by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules then in effect, except as modified by this Section. The arbitration shall be conducted in the English language in Wichita, Kansas, or at another mutually agreed location, or via telephone, video conference, or online as permitted by the AAA.

14.3. Arbitrator Authority. The arbitrator shall have exclusive authority to resolve all Disputes, including whether any Dispute is subject to arbitration. The arbitrator may award any relief that would be available in a court of law.

14.4. Arbitration Fees. Payment of arbitration fees shall be governed by the AAA's Consumer Arbitration Rules. If your claim is for $10,000 or less, ReviewCatalyst will reimburse you for filing fees upon your written request, unless the arbitrator determines that your claims are frivolous.

14.5. Class Action Waiver. YOU AND REVIEWCATALYST AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

14.6. Jury Trial Waiver. YOU AND REVIEWCATALYST HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and ReviewCatalyst are instead electing to have all Disputes resolved by arbitration.

14.7. Opt-Out Right. You may opt out of this arbitration agreement by sending written notice of your decision to opt out to support@reviewcatalyst.net within thirty (30) days of first accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of the arbitration agreement.

14.8. Exceptions. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

14.9. Governing Law. These Terms and any Dispute shall be governed by and construed in accordance with the laws of the State of Kansas, without regard to its conflict of law principles. If the arbitration agreement is found to be unenforceable, any litigation shall be brought exclusively in the state or federal courts located in Sedgwick County, Kansas, and you consent to personal jurisdiction in such courts.

14.10. Time Limitation. Any Dispute must be brought within one (1) year after the cause of action arises, or such claim or cause of action is permanently barred.

15.1. We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights or obligations under these Terms.

15.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

15.3. No joint venture, partnership or agency or employment relationship has arisen by reason of these Terms.

15.4. These Terms and any document expressly referred to in it constitute the entire agreement between us regarding their subject matter, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to that subject matter. You agree that you shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in it. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms or any document expressly referred to in it.

15.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

15.6. Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

Beacon Media Holdings LLC d/b/a ReviewCatalyst
421 W 2nd St
Halstead, KS 67056
Email: support@reviewcatalyst.net
Website: https://reviewcatalyst.net