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SMS Review Requests That Actually Get Read

Text messages have a 98% open rate compared to under 25% for email. ReviewCatalyst sends every review request by SMS, with a link to a branded landing page where the customer picks from the review platforms you've enabled.

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Why SMS outperforms email

Email review requests look fine in a dashboard and almost never get opened. The customer's inbox is full of receipts, promos, and newsletters, and a plain "leave us a review" message sits unread for days.

SMS works the way the customer already communicates. A short text from a familiar business name shows up on their lock screen, reads in under five seconds, and can be acted on with a single tap.

SMS is the channel ReviewCatalyst was built around. Every plan that includes review collection sends by text first — not as a paid upgrade, not as an afterthought.

How ReviewCatalyst does it

01

One add, one text, one tap

Three ways to add a customer: enter the details in your dashboard, upload a CSV, or share your branded ReviewCatalyst opt-in link. The opt-in page is the easiest way to stay compliant — the customer fills in their own details and ticks a consent box, so SMS permission is captured before any message goes out. For manual entry and CSV uploads, SMS consent is collected on your end. Either way, the SMS opens your branded review landing page — no login screen, no app download, no extra form.

02

Mobile-native for the customer

The customer is already on their phone when the text arrives. They tap once on your landing page to pick Google, Facebook, Healthgrades, TripAdvisor, or whichever platforms you've chosen — and the review screen loads in one motion. The whole flow takes under thirty seconds, and you can adjust the platform mix anytime from your dashboard.

03

Works for any local service business

The same flow that gets a restaurant a Friday-night review works for a contractor finishing a job, a stylist after a cut, or a vet after a checkup. The medium fits the message regardless of industry.

Who it's for

Built for service businesses where the work happens in person.

  • Restaurants
  • Nail Techs
  • Contractors
  • HVAC
  • Auto Shops
  • Pet Groomers
  • Chiropractors
  • Med Spas

Simple, transparent pricing. No contracts. 14-day free trial.

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Send the request where your customer actually looks.

Text messages get read. ReviewCatalyst sends the request, the link, and the follow-up by SMS so the review can happen in the time it takes to wait for a coffee.

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