ReviewCatalyst is a comprehensive reputation management platform designed to help businesses monitor, manage, and improve their online reviews across multiple platforms. We help you turn customer feedback into your most powerful marketing asset by streamlining review collection, response management, and reputation analytics.

You can be up and running in minutes. Simply sign up for your free trial, connect your business profiles (Google, Yelp, Facebook, etc.), and start managing your reviews immediately. Our intuitive dashboard requires no technical expertise or training.

Not at all. ReviewCatalyst is built for business owners and managers, not developers. Our platform features an intuitive interface that anyone can use. If you can send an email, you can use ReviewCatalyst.

Yes! We offer a free trial so you can experience the full power of ReviewCatalyst before making a commitment. No credit card required to start your trial.

ReviewCatalyst integrates with all major review platforms including Google Business Profile, Yelp, Facebook, TripAdvisor, Trustpilot, and many more. We continuously add new platform integrations based on customer feedback.

Absolutely. One of our core features is unified review management. You can read, respond to, and manage reviews from various platforms in one centralized dashboard, eliminating the need to log into multiple accounts.

ReviewCatalyst makes it easy to request reviews from your customers through automated email and SMS campaigns. You can customize your messaging, set up triggers based on customer interactions, and send review requests at optimal times to maximize response rates.

Our analytics dashboard gives you deep insights into your reputation performance including overall rating trends, review volume over time, sentiment analysis, competitor comparisons, response rates, and custom reports. You can track ROI and see exactly how your reputation impacts revenue.

Yes. ReviewCatalyst is perfect for multi-location businesses. With our Professional and Enterprise plans, you can manage all your locations from a single account, compare performance across locations, and maintain consistent brand messaging while allowing location-specific customization.

Yes. We provide instant alerts when negative reviews are posted so you can respond quickly. Our platform includes response templates, sentiment analysis, and escalation workflows to help you turn negative experiences into opportunities for redemption.

Absolutely. ReviewCatalyst offers real-time notifications via email, SMS, or in-app alerts whenever you receive a new review. You can customize notification settings based on review rating, platform, location, or other criteria.

We offer flexible pricing plans to fit businesses of all sizes. Our plans scale based on the number of locations and features you need. Visit our pricing page or contact our sales team for a custom quote tailored to your business.

No. We believe in transparent pricing with no hidden fees. What you see is what you pay. There are no setup fees, cancellation fees, or surprise charges.

Yes. You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle, and we'll prorate any differences.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and can arrange ACH/bank transfers for annual plans. All payments are processed securely.

Security is our top priority. ReviewCatalyst uses bank-level encryption (256-bit SSL) to protect your data. We're compliant with industry standards including GDPR, and we never share your data with third parties.

You have complete control over user access. You can add team members with different permission levels (admin, manager, viewer) and control exactly what each person can see and do within your account.

Yes. ReviewCatalyst is fully compliant with the terms of service of all platforms we integrate with. We never incentivize reviews, create fake reviews, or engage in any practices that violate platform guidelines.

You retain ownership of all your data. If you cancel, you can export your data at any time. We maintain your data for 30 days after cancellation in case you want to reactivate, then it's permanently deleted per your request.

We provide comprehensive support through multiple channels including email, live chat, and phone support during business hours. Premium plans include priority support with faster response times and dedicated account managers.

Yes. All new customers will receive onboarding video tutorial assistance to help you get started. Premium customers can choose to receive personalized training sessions.

Most support inquiries are answered within 2-4 hours during business hours. Critical issues receive immediate attention. Premium support customers receive priority response within 1 hour.

Yes. Our comprehensive knowledge base includes step-by-step guides, video tutorials, FAQs, and best practices for reputation management. It's available 24/7 within the software dashboard and is easily searchable for quick answers.

ReviewCatalyst integrates with popular business tools including CRM systems, email marketing platforms, POS systems, and more. If you need a custom integration, our API makes it easy to connect with your existing workflow.

Yes. We provide a robust API for developers who want to build custom integrations or automate workflows. API documentation is available for Enterprise level paid plans.

Absolutely. ReviewCatalyst provides customizable widgets that let you showcase your best reviews directly on your website. These widgets are mobile-responsive and update automatically as you receive new reviews.

Most businesses see an increase in review volume within the first 2-4 weeks of using ReviewCatalyst. Improved ratings and revenue impact typically become noticeable within 60-90 days as your reputation strengthens.

Research shows that a 1-star increase in rating can boost revenue by 5-9%. Our customers typically see a 15-30% increase in review volume, faster response times to negative reviews, and measurable improvements in customer acquisition costs.

Better reviews directly impact your search visibility, conversion rates, and customer trust. By helping you collect more positive reviews, respond professionally to all feedback, and showcase your reputation, ReviewCatalyst turns your customer satisfaction into your most effective marketing channel.

Yes. Review volume, ratings, and recency are significant local SEO factors. By helping you consistently collect fresh, positive reviews, ReviewCatalyst improves your visibility in Google Maps, local search results, and review platforms.

You can cancel your account at any time from your account settings. There are no cancellation fees or penalties. Your account remains active until the end of your current billing period.

We understand business needs fluctuate. Contact our support team to discuss pause options for seasonal businesses or temporary needs.

You can invite team members from your account dashboard. Simply add their email address and assign appropriate permissions. They'll receive an invitation to create their own login credentials.

Our team is here to help. Reach out and we'll get back to you within 24 hours.